HomeClaims - Genesis Insurance Brokers

Please download the relevant claim form under the Forms tab and send this to our claims department for assistance, alternatively, please contact our offices

Claims Department
Avril Munro (Claims Manager) avril@genesisib.co.za
Bongani Hadebe bongani@genesisib.co.za
Toheera Kahn toheera@genesisib.co.za
Cathy McInnes cathy@genesisib.co.za

IMPORTANT THINGS TO CONSIDER BEFORE SUBMITTING A CLAIM

– In general, losses and damages, including theft need to be reported to police.

– It is important to ensure that you report the claim to your broker within 30 days or as and when the incident occurs.

– Never admit Liability or Responsibility for any incident.

DOCUMENTATION REQUIRED FOR MOTOR CLAIM

Accident

– Motor Accident Claim form – fully completed
– Clear Copy of Driver’s licence
– SAP (case) number
– Quotation
– Witness information if applicable
– All Third-Party details
– Any documentation you receive from Third Party / their attorneys etc

Theft

– Motor Theft Claim form – fully completed
– Clear copy of driver’s licence
– Copy of purchase invoice
– Confirmation of any extras
– Keys
– 2 x signed change of ownership forms
– Original deregistration papers
– If a company BRNC certificate
– Certified copy of ID – proxy documentation
– SAP 21 letter

Write Off

– Motor Accident Claim form – fully completed
– Clear copy of driver’s licence
– Copy of purchase invoice
– Confirmation of any extras
– Keys
– 2 x signed change of ownership forms
– Original registration papers
– Manual
– If a company Certified copy of ID Document
– BRNC (business registration number certificate)

DOCUMENTATION REQUIRED FOR NON-MOTOR (PROPERTY LOSS)

– General Property loss / damage claim form to be fully completed and returned with the necessary documentation listed below.
– Proof of ownership would be required for certain claims.
– Salvage would be required for certain claims therefore please do not dispose of damaged items.

Lost/Damaged:

– Invoice (if item has been repaired / replaced)
– Quotation to replace / repair
– Damage report from service provider

Stolen:

– Invoice / quote to replace
– SAPS (case) number

Geyser:

– Invoice or Quote to replace / repair
– Above also applies to any resultant damage
– Age of Geyser

Cell phone:

– Damage Report from service provider (in case of damage)
– Blacklisting number from network service provider (in case of loss or theft)
– SAPS (case) number (in case of loss or theft)
– Invoice or Quote to repair / replace item

Port Elizabeth
49 Worraker Street, Newton Park, Port Elizabeth, 6001
Johannesburg
41 Waterford Office Park, Waterford Drive, Fourways, 2055
Cape Town
5 Frere Avenue, Flamingovlei, Cape Town, 7441
Port Elizabeth
49 Worraker Street, Newton Park, Port Elizabeth, 6001

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Genesis Insurance Brokers (Pty) Limited is an Authorised Financial Services Provider. Licence number 14995.