GENESIS ASSIST – EMERGENCY HOME ASSIST SPOTLIGHT  

Home ownership is a significant investment, and no matter how carefully you maintain your property there is always the risk of an unforeseen event such as a leaking pipe or electrical fault that can catch even the most prepared homeowner by surprise. 

This is when Genesis Assist’s innovative Emergency Home Assist service comes knocking!

Today, we’re taking a closer look at the services offered by Genesis Emergency Home Assist and how these are here to help you in the event of a home emergency.

WHEN YOU NEED A HAND WITH HOME EMERGENCIES

Emergency Home Assist gives you complete peace of mind, with immediate access to a team of dedicated case managers working alongside a national complement of accredited service providers who can assist with home emergencies.

Best of all, we can get help to you fast, with an average response time in urban areas of between 35 to 80 min (with the potential of extended response time on weekends only).

EMERGENCY ASSISTANCE – ONLY A CALL AWAY

One of the significant advantages of the Emergency Home Assist service is the excellent reliability and convenience that it provides. You can simply make a call to our service hotline and our Home Assist team will dispatch a qualified service provider to your property. 

The Home Emergency Call Centre can help with arranging the following home emergency services:

• Plumbers
• Glaziers
• Electricians
• Locksmiths
• Tree Felling
• Bee Keepers
• Pest Controllers
• Large White Appliances

24 HOUR EMERGENCY CALL CENTRE 

Being a Genesis Assist member means that homeowners can access help at any time, day or night, in the event of a home emergency. This is particularly beneficial for homeowners who may not have the necessary knowledge or skills to handle such emergencies themselves. 

HOME MAINTENANCE AND REPAIR TIPS

Maintaining and repairing your home is essential to ensure your safety, comfort, and the longevity of your property.

Here are some useful home maintenance and repair tips to help you identify potential issues, attend to repairs promptly, and keep your home in good condition to ensure it is well-maintained and protected in the long run.

•  Regularly inspect your home:
  Conduct routine inspections of your home to identify any potential issues or hazards that require attention.

• Attend to repairs promptly:
  Do not delay the repair process of any damages to your home. The longer you wait, the more expensive and extensive the repairs may become.

• Inspect and maintain the roof:
  Regularly inspect and maintain your roof to prevent leaks and water damage.

• Document your maintenance and repairs:
  Keep a record of all maintenance and repairs conducted on your home, as this will be useful in the event of an insurance claim.

HOW CAN WE HELP?

Our innovative Genesis Assist program gives members access to an outstanding range of value-added benefits as an added reward for simply being a Genesis Insurance customer.

With both commercial and domestic options available, benefits range from roadside and emergency home assistance to medical and legal advice, not to mention invaluable services that take the hassle out of motor vehicle fines and licensing. 

Best of all, most of these amazing services are accessible 24 hours a day, 7 days a week, 365 days a year by calling our dedicated Emergency Call Centre number.

For more information on Genesis Assist benefits, visit the Genesis Assist Benefits section on our website which contains full details of the various benefits along with the terms and conditions for domestic and commercial members. 

Alternatively, you can get in touch with your broker today if you have any questions on how to take advantage of the Genesis Assist benefits on offer.