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FAQ’s

Genesis Insurance Brokers
FAQ’s

Frequently Asked Questions (FAQs)

We understand that navigating the world of insurance can be daunting, and we want to make sure you have all the information you need to make informed decisions about your insurance policies.

Here, you'll find answers to some of the most commonly asked questions. If you don't find the answer to your question here, please don't hesitate to contact us directly.

An insurance broker is a licensed professional who offers insurance products from various insurance companies to individuals and businesses. They provide services such as evaluating insurance needs, recommending policies, and helping with claims.


If you are unsure about insurance policies or need help finding the right coverage for your needs, an insurance broker can be helpful.

Working with an insurance broker allows you to access policies from multiple insurance companies, whereas purchasing insurance directly from a particular company limits you to their offerings.

When choosing an insurance broker, look for a brokerage firm that is licensed, experienced, and has a good reputation. They should also be able to offer a range of insurance products.

To file an insurance claim, contact your insurance broker or the insurance company directly as soon as possible after an incident occurs. When filing an insurance claim, you will need to provide details about the incident, such as the date, time, location, and what happened.

The length of time it takes to process an insurance claim varies depending on the type of claim and the insurance company. Your insurance broker or the insurance company can provide an estimated timeline.

If your insurance claim is denied, speak to your insurance broker or the insurance company to find out why and if there are any options for appeal.

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Ready to find the perfect insurance cover? Our expert brokers are here to help. Request a quote now and let us guide you towards the right policy for your unique needs.

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Johannesburg Office:

+27 11 789 7845
41 Waterford Office Park, Waterford Drive, Fourways, 2055

Cape Town
Office:

Cape Town Office:

+27 21 556 8371
5 Frere Ave, Table View, Cape Town, 7441

Port Elizabeth Office:

+27 87 701 2222
49 Worraker Street, Newton Park, Port Elizabeth, 6001
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Small Enough To Care,
Big Enough To Make A Difference

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Small Enough To Care,
Big Enough To Make A Difference

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Genesis Assist

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Services

Genesis Assist

Quick Links

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Small Enough To Care,
Big Enough To Make A Difference

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