Genesis Assist Benefits

Genesis Assist Benefits – How Can We Assist?


In our last blog, we started exploring our innovative Genesis Assist program, highlighting the range of value-added benefits available to
Genesis Insurance customers.

Part two looks at more of the Genesis Assist benefits available, as well as the Genesis Mobile App, where customers will soon be able to
lodge claims, view policy information and get access to a helpful accident assist module with a range of features in case you’re ever in an
accident on the roads.

If you’d like to take advantage of any of the Genesis Assist benefits we’ve mentioned, get in touch with our friendly team today to discover
your options.


Genesis Assist Benefits




Home & Convenience Drive means you’ll get a professional team of drivers on call to get you safely to your chosen destination. The home
drive team consists of a back-up driver and vehicle, and a driver to transport the member in their own vehicle.

Whether you’re running between meetings, need an airport transfer, or your car has been booked in for a service and you need to be collected
from the dealership, or your child needs to be collected from school, you can rely on Home & Convenience Drive for assistance.

The service includes automated SMS communication services, which will SMS you on the day of your booking.




With Legal Advice Assist, embers get comprehensive legal assistance for the immediate family, with a 24-hour telephonic legal advice line, direct legal consultations
as well as a legal documentation service.

Qualified lawyers and legal consultants as well as academics provide the service, which includes:

  • 24-hour telephonic legal advice line
  • Legal document service
  • Direct legal consultation service
  • Letter of demand

If a matter is of such a nature that you have to consider litigation, the team of experts will assess all the facts and circumstances
and research the matter thoroughly in order to ascertain which way a case should be approached. The team will then suggest 2 top
attorney firms which would be best for the job. This benefit includes expert investigation and research into the matter in order to
empower you to make the correct decision when choosing an attorney.


Genesis Assist Benefits




Fine Expert is a unique service designed to take the hassle out of traffic fines. Fine Expert will notify members of fines and provide a
quick, easy and painless channel to get fines paid, with the added benefit of fine reductions for members.

Our team of fines experts has an average of 15 years administrative and legal experience in handling Legal Documents and claims as
efficiently as possible.

Benefits of Fine Expert include:

  • Easy, no fuss fines payment facility
  • Full legal assistance to assess fines legitimacy and legality
  • Proof of payment of fines are submitted to the member for use in roadblocks should the need arise. Discounts on traffic fines up
  • to a maximum of 100%
  • 48-hour turnaround on fines payments




The Licence Expert team specialises in supporting members with a hassle-free way of renewing South African vehicle licence discs.

Dealing with financial institutions, government departments and parastatals such as Traffic Departments can be a complex and
arduous process, therefore we use our extensive legal and administrative expertise to simplify the entire process.

Membership gives you access to a unique service designed to take the hassle out of licence disc renewals, and a convenient, quick and
easy channel to get their vehicle licence discs renewed.


Genesis Assist Benefits



The exciting and innovative Genesis mobile app will give our members the benefit of a single trusted provider for all Emergency events, with seamless access to a range of value-added services and tools.

Members will be able to get a real-time view of policy schedules, lodge claims, or request additional cover. With Uberised Roadside
Assistance and a built-in accident manager to help capture relevant information, including third party details, the Genesis mobile app will be something to never leave home without.


For more information on Genesis Assist benefits visit the Genesis Assist Benefits section on our website which contains full details of the various benefits along with the terms and conditions for domestic and commercial members.

Alternatively, you can get in touch with your broker today if you have any questions on how to take advantage of the Genesis Assist benefits on offer.