GENESIS ASSIST – EMERGENCY ROADSIDE ASSIST SPOTLIGHT
Driving is a crucial part of our daily lives, and many of us rely on our vehicles to get to work, school, and other activities. But what happens if something goes wrong on the road?
That’s where Genesis Emergency Roadside Assist comes in – a reliable and comprehensive roadside assistance service that provides drivers with peace of mind and support in the event of road-related emergencies.
COMPREHENSIVE EMERGENCY ROADSIDE ASSISTANCE
Genesis Emergency Roadside Assist, offered on a commercial and domestic basis, is a comprehensive roadside assistance service designed to provide drivers with peace of mind, knowing that help is just a quick and easy phone call away in the event of road-related emergencies.
This service-offering includes fast and reliable assistance with towing, battery jump-starts, flat tire changes, fuel delivery and more!
PEACE-OF-MIND – THE DRIVING FORCE BEHIND GENESIS ROADSIDE ASSISTANCE
One of the significant advantages of using Emergency Roadside Assist is the peace-of-mind that it provides. As a driver, all you need to do in the event of a road or driving emergency is to make a direct call to our service hotline, and our team will dispatch a qualified service provider to your location.
This saves you the stress of calling on a friend or family for urgent assistance, or even having to find a trustworthy service provider during an emergency that has the potential to be a frustrating and nerve-racking experience.
Another notable feature of Emergency Roadside Assist is the 24-hour emergency assistance offered to members who experience the unfortunate reality of an accident or breakdown. This means that drivers can request help at any time, no matter the location of the incident.
Should the member find themselves stranded because of a vehicle breakdown or an accident, the Call Centre will arrange one of the following services:
- Flat Battery
The Call Centre will arrange to have the vehicle jump started. If the Call Centre cannot resolve the problem at the scene, the vehicle will be towed by an appointed Service Provider to the nearest most appropriate place of repair or safety.
- Keys locked in Vehicle
The Call Centre will arrange to open the vehicle and retrieve the car keys. This service will be arranged up to a 60km roundtrip (from starting point to the point of dispatch). If the Call Centre cannot resolve the problem at the scene, the vehicle will be towed by an appointed Service Provider to the nearest most appropriate place of repair or safety.
- Flat Tyre
The Call Centre will arrange to have the tyre changed using the member’s spare tyre. In the event that there is no spare tyre, the Call Centre will arrange for the vehicle to be towed to the nearest approved repairer or fitment centre.
- Run out of fuel
The Call Centre will arrange for fuel to be delivered to the member. The Call Centre will supply up to 10 litres of fuel for the member’s account.
- Winching/Extracting Assistance
Assistance will be provided for extracting the vehicle when accidentally stuck in a ditch or other inaccessible areas, when such location is within 50 metres of a paved road or highway.
- Mechanical and Electrical Breakdown
The Call Centre will tow the vehicle to the nearest franchised dealer (if under warranty) or to the nearest repairer up to a 60km roundtrip (from starting point to the point of dispatch).
- Accident Tow
In the event of an accident, the Call Centre will arrange for the vehicle to be towed to the nearest insurance approved motor body repairer (MBR) from the accident scene. (from starting point to the point of dispatch).
The Call Centre will arrange for the safe storage of the vehicle overnight, public holidays or weekends where necessary. On the next working day, the vehicle will be relocated to the nearest approved dealer or repairer.
- Transmission of Urgent Messages
The Call Centre will relay messages of delay or changed arrangements to a nominated family member, employee or business colleague at the member’s request.
Genesis Emergency Roadside Assist also provides additional services, such as car hire and accommodation. Should the member find themselves stranded 100km or more from home because of a vehicle breakdown or an accident, the Call Centre will arrange one of the following services:
- Courtesy Transport: A 24-hour, Group B rental vehicle can be arranged for the member by the Call Centre.
Hotel Accommodation: The Call Centre will arrange for one night’s hotel accommodation for the driver of the vehicle at one of their preferred providers in the area.
STAYING SAFE ON SOUTH AFRICA’S ROADS
The Easter Weekend is around the corner, and we want to ensure that every one of our valued Genesis Insurance members remains safe on the road at all times. Remember – a fast drive could be your last drive.
The roads can be unpredictable, and accidents can happen in a split second. However, by following some essential driving safety tips, you can reduce your chances of being involved in a collision and keep yourself and other road users safe.
- First and foremost, always wear your seatbelt, even for short trips. It truly can save your life in the event of a crash. Also, ensure that your vehicle is properly maintained and in good condition.
- Check your tires regularly and ensure that they are properly inflated and have sufficient tread depth. Ensure that your brakes, lights, and other critical systems are always functioning correctly, too.
- When driving, always obey traffic rules and regulations, such as speed limits, traffic signals, and stop signs. Be mindful of other road users, including pedestrians, cyclists, and motorcyclists. Avoid distractions while driving, such as using your phone, eating, or applying makeup. Keep your attention focused on the road and your surroundings.
- Finally, and most importantly, avoid driving under the influence of drugs or alcohol. This can impair your judgment, slow your reaction time, and put you and others at risk. If you feel too tired or unwell to drive safely, consider taking a break or consider using alternative modes of transportation.
HOW CAN WE HELP?
If you’re a Genesis Insurance customer, get in touch to find out more about how you can count on Genesis Emergency Roadside Assist for reliable and professional roadside assistance services. Whether it’s a flat tire or a major breakdown, our team is here to help in keeping you safe while taking you further. Contact us today for more information.